Support

While everything related to High Country is designed to provide online casino gamblers with a convenient, satisfactory entertainment experience during every gaming session, players may occasionally encounter issues that they do not know how to resolve. Whether seasoned bettors are searching for answers on casino policy or new users simply need a bit of assistance to get started, the customer support team at High Country Casino is ready to help.

Using the Live Chat Feature

The fastest way for online casino enthusiasts to reach a customer service team member is through the live chat feature available on the website or in the mobile casino. Accessible to every user by tapping or clicking on the “Support” link and offering help 24/7, most players prefer to connect with customer service using this method. However, initiating the live chat feature will require customers to enter some basic information that will be used to ensure that players are connected to the department that can best handle their query. Once gamblers head to the support page and select the “Chat Now!” button, they will be required to enter their first and last names as well as their email address. Next, bettors will see a drop down menu that lets them choose from options like “Customer Support,” “Security Support” and “Withdrawal Support;” once a category has been selected, users will need to choose “High Country Casino” from the list of related gaming establishments, enter their casino username and describe the question or issue causing them to reach out for assistance.

Connecting to Customer Service Via Email

Email, of course, is a somewhat slower option for casino goers in need of answers, but this may be acceptable to players who aren’t facing an immediate problem that could impact their gaming experience. General questions, minor problems and similar issues are highly appropriate for support via email. Finally, we encourage our readers to use the live chat feature if they have concerns about the security of their account. That said, High Country Casino customer service aims to have a knowledgeable, polite associate respond to all emails within 24 hours.

General Information at High Country Casino

Despite the fact that High Country Casino does not have an actual FAQ page, the detail-rich information on each of the site’s other pages more than makes up for it. For example, gamblers may come across details on bonuses, games and other casino-related information at the bottom of the page they’re on, and clicking or tapping on links throughout the site often take players to further information. Our readers are also encouraged to check out the variety of links at the bottom of the casino’s landing page; from free trials and earning as an affiliate to games and the VIP Program, these details could enhance any player’s time at the casino. Get started today by creating your free account at High Country Casino.